--- title: "User Profile" canonical: "https://docs.shiftmatch.com/space/KB/2739372108/User%20Profile" format: markdown --- ## Your User Profile – All in One Place] Your **User Profile** serves as your personal hub within ShiftMatch, allowing you to manage your information, adjust communication preferences, and specify your availability for work. Say goodbye to navigating multiple pages—everything is now consolidated into a single, user-friendly space. --- ## **🧭 Where to Find It** ![image](media://71203446-2a03-40f9-bdf2-df8258601e91) Click the **person icon** in the top-right corner of the screen, then select **User Profile** from the dropdown menu. This opens your personal settings page, where you can view and update information related to your role, availability, and preferences. > ℹ️ *Tip:* The **News** section has also moved — it now sits right next to your profile icon for easier access to updates. --- ## 🗂️ What’s in Your Profile Your profile is divided into clear sections, accessible from the left-hand menu: ![User Profile Details.png](media://8fa256f8-ef34-47c5-99d7-083c40079ca3) 📄 Details Manage your personal information and system identifiers. - View your **first and last name** - Check your **grade** and **work type** (e.g. Casual, Part-Time) - Update your **email address** and **mobile number** - Optional fields like physical address may also appear, depending on your organisation’s setup 🔐 **Change Password** A dedicated button is available at the top of this section. Changing your password is quick, secure, and no longer buried in settings. ![image](media://c51bbd23-a38f-4ef3-b191-8bea201b00e6) --- ### 📍 Locations Indicate your preferred work locations, which is crucial for aligning you with suitable shifts. - Utilise the **filter bar** to search for specific locations, departments, or sites. - Choose from the available options and see what’s **fully** or **partially selected**. - Activate the **“Selected Only”** toggle to refine your view. - Expand or collapse all options with a single click, or conduct a direct search. > ⚠️ *Important:* If you do not select a location, the system cannot match you with shifts in that area. ![image](media://efdb36f0-d007-4203-b7cd-2efff1b595d4) --- ### Preferences Tailor your communication preferences with ShiftMatch to suit your needs: - **Contact Priority** -Specify your **contact priority preference** (e.g., receive App Notifications first, then SMS/TXT, followed by email) from ShiftMatch. The dropdown will show the different order in which you prefer to be contacted by ShiftMatch.Unless your organisation has a different options, the default option would be ‘**Notifications,Sms,Email**’. ![Screenshot 2025-08-18 at 10.34.45 am.png](media://3f14cb00-39e3-46be-b193-b0bd077466ad) - **Days to Display** - Limit the **number of days in the past** to be displayed in the App(roster tab). - **Max Messages **- Controls the maximum number of shift request messages you receive from ShiftMatch in a day. E.g. if set to 3, you will receive no more than 3 shift requests midnight → midnight. - We recommend keeping this set to **Unlimited** in the Mobile App, and **0** in ShiftMatch Web, so you are notified about all shifts you are successfully matched to and don’t miss out. - If you have submitted an offer of availability for a specific day and/or time, any matching shift requests will bypass this limit, and you will still receive those notifications. > ℹ️ **Note:** This value does **not** include notifications sent to the user for **shortfall amendments or cancellations**. These notifications will still be delivered regardless of the Max Messages limit. - **Urgent Shortfalls Notifications - **When enabled you will not receive shift requests for shifts you have already received a request for. Sometimes if a shift remains unfilled your employer will ask all staff previously offered the shift again if they can work it, the message you receive will be worded differently letting you know that it is urgent. By enabling this feature you are opting out of all resent shift requests. - **Do Not Disturb - **Utilise the **Do Not Disturb** feature to pause all messages during selected dates, which is perfect for holidays or time away. You must set a **Start Date** and **End Date**. Once set, you will not receive any Notifications, Messages or Calls during the specified Date period. When this is enabled, an orange banner will appear notifying you that you have **Do Not Disturb** enabled. ![Do Not Disturb User Profile with Banner.jpg](media://ae8ca907-918a-49c6-906d-d4f34c3da948) --- #### **📋 Governance** ![Governance User Profile V2.png](media://22135a9d-0f58-4bed-b715-fe927ef6f4ec) Review compliance-related items and organisational acknowledgements. This section may include: - Mandatory reads (e.g. policies or certifications) - OHS or onboarding requirements - Acknowledgement records There’s usually nothing for you to change here — just check occasionally in case new items appear. If any Governance items that have Warning Notifications sent about the approaching expiry date, they will be highlighted in Orange. If any Governance items are past their expiry date, they will be highlighted in Red. --- > ℹ️ ## Handy Reminders > ℹ️ > ℹ️ - You’ll only be matched for shifts at locations you’ve selected under **Locations** > ℹ️ - **Do Not Disturb** stops *all* messages — be sure to turn it off when you're back, or better still, make sure you have a start and end date attached to it. > ℹ️ - Some fields (e.g. Grade or Worktype) may be locked by your organisation > ℹ️ - Every organisation’s setup may differ — so don’t worry if you don’t see every option mentioned here