---
title: "Escalate A Shortfall"
canonical: "https://docs.shiftmatch.com/space/KB/1675034737/Escalate%20A%20Shortfall"
format: markdown
---
## Manually Escalating A Shortfall

If a Shortfall remains unfilled as its deadline approaches, you may want to increase the pool of candidates for that Shortfall by broadening the parameters under which it can be filled.  
This process is termed **Escalation**.

To Escalate a Shortfall:

1. On the staff Roster calendar, click on the date of the Shortfall you would like to escalate.  
[A list of all **Unfilled** Shortfall will appear below the calendar.]
2. Find the Shortfall you would like to escalate, and click on the specific **Shortfall ID** or **Edit** button of that Shortfall.
3. Change one or multiple variables listed to widen the pool of candidates.

For example, you can **Escalate** a shift by:  


- broadening the range of [Grades](https://shiftmatch.atlassian.net/wiki/spaces/KB/pages/1674575879) to which the Shift is offered  
[change the **Minimum Grade** and/or the **Maximum Grade**]
- reducing the [Skills](https://shiftmatch.atlassian.net/wiki/spaces/KB/pages/1674739715) required for the Shift  
[change the **Skills Required**]
- reducing the [Rating](https://shiftmatch.atlassian.net/wiki/spaces/KB/pages/1674510341) required, if applicable  
[change the **Minimum Rating**]
- increasing the number of work request messages sent  
[change **Up to How Many Messages**]
- using all available candidates, not just those individuals who registered their availability  
[uncheck the **Only use people with availabilities** box]
- broadening the range of [Employment Types](https://shiftmatch.atlassian.net/wiki/spaces/KB/pages/1674477577)  
[change the **Employment Type** or click additional boxes to include more **Employment Types**]

  
4. Click the “Update Shortfall” button.

ShiftMatch will now restart the Shortfall filling process with the larger pool of candidates.

> 📝 At any time, you may click on the button, 'How many matches will I get?' and ShiftMatch can tell you how many Users will match the set parameters.